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סוג קורס *מבואות סייבר למתחילים CSPPבקר SOCמיישמי הגנת סייבר CSPבודקי חדירות-האקינג CSPTארכיטקט הגנת סייבר CSTPמתודולוג הגנת סייבר CSMPמנהל הגנת סייבר CISOקורס ארגוני תפורקורס למדינה זרהרק הודעה
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Job Brief:
We are looking for a Technical Support Engineer to provide exceptional remote-based Tier-1, Tier-2 technical support for Nyotron’s security technology as part of the Global Customer Technical Support team.
Responsibilities:
Research, diagnose, troubleshoot product related issues and identify solutions to resolve issues
Provide prompt and accurate feedback to our customers and management
Ensure proper recording and closure of all issues
Document activities and update the knowledge base
Remotely train our global customers
Follow standard procedures for proper escalation of unresolved issues and other customer’s needs to the appropriate internal teams
Respond in a timely manner (within documented SLA) to support, threat and other cases
Job Requirements:
Proven working experience in enterprise technical support teams
Functional and technical support experience in Windows OS environments, Linux, software installation and integration, software implementation, diagnose and support
Experience with Windows Enterprise
Strong written/verbal communication skills both in english and hebrew
Advantages:
3 years experience as a support engineer in a global Information security department
Previous experience in the Cyber Security as a customer/vendor/integrator