Customer solution engineer






    Job Brief:

    We are looking for a Technical Support Engineer to provide exceptional remote-based Tier-1, Tier-2 technical support for Nyotron’s security technology as part of the Global Customer Technical Support team.

    Responsibilities:

    Research, diagnose, troubleshoot product related issues and identify solutions to resolve issues

    Provide prompt and accurate feedback to our customers and management

    Ensure proper recording and closure of all issues

    Document activities and update the knowledge base

    Remotely train our global customers

    Follow standard procedures for proper escalation of unresolved issues and other customer’s needs to the appropriate internal teams

    Respond in a timely manner (within documented SLA) to support, threat and other cases

    Job Requirements:

    Proven working experience in enterprise technical support teams

    Functional and technical support experience in Windows OS environments, Linux, software installation and integration, software implementation, diagnose and support

    Experience with Windows Enterprise

    Strong written/verbal communication skills both in english and hebrew

    Advantages:

    3 years experience as a support engineer in a global Information security department

    Previous experience in the Cyber Security as a customer/vendor/integrator

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