Customer solution engineer

Job Brief:

We are looking for a Technical Support Engineer to provide exceptional remote-based Tier-1, Tier-2 technical support for Nyotron’s security technology as part of the Global Customer Technical Support team.

Responsibilities:

Research, diagnose, troubleshoot product related issues and identify solutions to resolve issues

Provide prompt and accurate feedback to our customers and management

Ensure proper recording and closure of all issues

Document activities and update the knowledge base

Remotely train our global customers

Follow standard procedures for proper escalation of unresolved issues and other customer’s needs to the appropriate internal teams

Respond in a timely manner (within documented SLA) to support, threat and other cases

Job Requirements:

Proven working experience in enterprise technical support teams

Functional and technical support experience in Windows OS environments, Linux, software installation and integration, software implementation, diagnose and support

Experience with Windows Enterprise

Strong written/verbal communication skills both in english and hebrew

Advantages:

3 years experience as a support engineer in a global Information security department

Previous experience in the Cyber Security as a customer/vendor/integrator