Support Manager

Job description

We have an exciting opportunity for an experienced tech savvy manager to work with a growing team of support personnel. Our clients are the IT teams and security or compliance departments of many of the largest organizations around the world. We provide support to users who are both highly competent and very demanding. As the manager of this team your goal will be to lead the team to an even higher level of customer support.

Responsibilities:

Direct operations of the support department in Israel.

Lead, coach and develop a specialized team which provides high level support to highly technical users.

Manage a team of 20 support engineers providing them professional guidance and building their interpersonal skills

Enhance an existing set of KPIs and show improved performance.

Enforce the highest level of customer service.

Requirements

4 years experience in IT or software global support.

4 years experience managing other managers ideally in a high tech setting.

A clear understanding of the IT security space and the needs of people in it.